FAQ

Welcome to the Coupa Store, your one-stop shop for all things branded! From trendy apparel and accessories to practical gear, we have everything you need to represent Coupa in style. Whether you're looking for something to elevate your workday, show off your company pride, or find the perfect gift, our store has you covered. Explore our collections and gear up today!

Before you shop, here's a few things to know!

How is billing handled?

Each buyer will cover the cost for items purchased though the company store, including production (if necessary), plus shipping and fees. The Coupa Marketing Department is not covering the cost for any swag items purchased through the Coupa Store.

Prior to placing an order, please obtain the necessary approvals from your department and/or manager and ensure that this is within your current allotted budget.

How can I pay for my order?

Via PayPal, you can pay by Credit Card, Virtual Credit Card or redemption code (if applicable)

What is an ”on-demand” item?

Items “on-demand” refers to products not currently in inventory at a warehouse, these products are made to order and will be produced based on need and quantity.

Why are there order minimums?

Order minimums apply to products on demand. These products are made to order and have minimum order quantity requirements.

I have an upcoming Go-Live, can I purchase through the company store?

Our Customer Experience team has a process in which a go-live swag box is provided for up to four individuals at the initial go live. There is not a program to distribute swag for groups or for anything beyond the initial go live. Within 1-2 weeks of the Salesforce Initial implementation project being marked as "customer is live", the Coupa Community Experience or COP team will identify the right contacts and reach out to the customer offering the swag box. Please contact the Community Experience team at communityexperience@coupa.com with any questions. Should you wish to send any other swag for a customer go-live, please discuss this with your manager. You may be able to submit a requisition for a vCard to place your order on the Coupa store.

I have a Sendoso user license, can I purchase through the company store?

Yes, you can use the Coupa Store, but prior to placing an order, please obtain the necessary approvals from your department and/or manager and ensure that this is within your current allotted budget.

How long will it take to get my order?

In Inventory

Processing: 3-5 business days
Shipping and Fulfillment: 7-10 business days

In Inventory (outside AMER)

Processing: 3-5 business days
Shipping and Fulfillment: 10-21 business days

On-Demand

Processing: 15 - 21 business days
Shipping and Fulfillment: 7-10 business days

On-Demand (outside AMER)

Processing: 15 - 21 business days
Shipping and Fulfillment: 10-21 business days

What shipping carriers do you use?

We use all major carriers, however Fedex is our primary shipping partner. You’ll be asked to select a delivery method during checkout. Rates will vary based on item size and quantity.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. On-Demand products cannot be returned. Please reach out to coupastore@coupa.com to inquire about a return.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. APAC/international Considerations: Coupa and the Coupa Store is not responsible for lost, misplaced, or delayed shipments at Customs in any country. Most items offered in North America will be offered in other regions, if it is unavailable a similar product will be recommended.

Are there any customs considerations?

Please be advised, that international shipments may be inspected or held by customs in country for any reason. Coupa and the Coupa Store is not responsible for lost, misplaced, or delayed shipments at Customs in any country.