FAQ

Each buyer will cover the cost for items purchased though the company store, including production (if necessary), plus shipping and fees. The Coupa Marketing Department is not covering the cost for any swag items purchased through the Coupa Store.

Prior to placing an order, please obtain the necessary approvals from your department and/or manager and ensure that this is within your current allotted budget.

Via PayPal, you can pay by Credit Card, Virtual Credit Card or redemption code (if applicable)

Items “made-to-order” refers to products not currently in inventory at a warehouse, these products are made to order and will be produced based on need and quantity.

Order minimums apply to products made to order. These products are made specifically for you and have minimum order quantity requirements.

Our Customer Experience team has a process in which a go-live swag box is provided for up to four individuals at the initial go live. There is not a program to distribute swag for groups or for anything beyond the initial go live. Within 1-2 weeks of the Salesforce Initial implementation project being marked as "customer is live", the Coupa Community Experience or COP team will identify the right contacts and reach out to the customer offering the swag box. Please contact the Community Experience team at communityexperience@coupa.com with any questions. Should you wish to send any other swag for a customer go-live, please discuss this with your manager. You may be able to submit a requisition for a vCard to place your order on the Coupa store.

Yes, you can use the Coupa Store, but prior to placing an order, please obtain the necessary approvals from your department and/or manager and ensure that this is within your current allotted budget.

In Inventory

• Processing: 3-5 business days
• Shipping and Fulfillment: 7-10 business days

In Inventory (outside AMER)

• Processing: 3-5 business days
• Shipping and Fulfillment: 10-21 business days

Made-to-Order

• Processing: 15 - 21 business days
• Shipping and Fulfillment: 7-10 business days

Made-to-Order (outside AMER)

• Processing: 15 - 21 business days
• Shipping and Fulfillment: 10-21 business days

We use all major carriers, however Fedex is our primary shipping partner. You’ll be asked to select a delivery method during checkout. Rates will vary based on item size and quantity.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Made to order products cannot be returned. Please reach out tocoupastore@coupa.comto inquire about a return.

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. APAC/international Considerations: Coupa and the Coupa Store is not responsible for lost, misplaced, or delayed shipments at Customs in any country. Most items offered in North America will be offered in other regions, if it is unavailable a similar product will be recommended.

Please be advised, that international shipments may be inspected or held by customs in country for any reason. Coupa and the Coupa Store is not responsible for lost, misplaced, or delayed shipments at Customs in any country.

A bulk order is considered an order with a quantity of 25 or more items. Please reach out to couastore@coupa.com with the following information to place a bulk order: 

1. When do you need your items to arrive? Please provide a specific date. 
2. Which item(s) would you like to purchase?
3. How many units of each item would you like to order? (If you’re ordering multiple items, with a quantity of 25 or more per item, please list each item and the corresponding quantity.)
4. What is the preferred shipping address? Please include the zip code and any specific details (e.g., Apartment number, Floor, Company name, Shipping Contact/Phone number etc.).
5. Which email address should we use to send the shipping and tracking information?

If your requested items are in inventory a minimum of 10 business days will be needed to process the order and along with a shipping window of 3-6 days to the designated location. 

Bulk order shipping fees start at $100 and increase depending on quantity and weight. The Coupa Store or Coupa Marketing Department is not responsible for payment of your items. Purchases must be approved by departments and managers. The invoice for your order can be paid with a VCC corporate card or personal card and can be expensed accordingly. 

Coupa is not responsible for the untimely delivery of items due to circumstances out of our control. Therefore, we cannot guarantee deliveries by certain timelines. 

We are only able to process refunds after items have been returned to our warehouse.